Shipping policy
Last updated: July 20, 2026
Artistic Apex products are made to order and fulfilled by selected production partners. Production time is separate from carrier transit time.
Production time
Most orders are produced within 2–7 business days. Certain garments, high-volume periods, quality-control reprints or provider capacity can extend production to approximately 10 business days or longer. Any estimate shown on a product page, in checkout or in an order update is an estimate rather than a guaranteed delivery date.
Shipping time and price
Available shipping methods, prices and delivery estimates depend on the products, destination and selected market and are shown at checkout where available. Production and shipping estimates are added together when considering the expected arrival time.
Tracking
When tracking is available, it is emailed after the carrier receives the parcel. Tracking can take time to show its first scan. Some low-cost or destination-specific services provide limited tracking.
Split shipments
Items in one order can be produced in different facilities or become ready at different times. They may arrive in separate parcels with separate tracking numbers. You are charged only the shipping amount confirmed at checkout.
Delivery address
Check the delivery address before completing checkout and contact us immediately if it is wrong. We cannot guarantee an address change after production or fulfilment begins. If a parcel is returned because the address was incomplete or incorrect, reasonable reshipping costs may apply.
Customs, import VAT and duties
International shipments can be subject to import VAT, customs duties, brokerage or handling charges imposed by the destination country. Unless checkout explicitly states that these charges are included, the recipient is responsible for them. We do not control or artificially reduce declared values.
Carrier delays and delivery problems
Weather, customs, strikes, peak seasons, local disruptions and carrier operations can cause delays outside our direct control. We still assist with reasonable carrier investigations and do not exclude liability where applicable law makes us responsible.
If tracking is stalled, a parcel is marked delivered but cannot be found, or an order appears lost, contact us through our contact form or at shop@artistic-apex.com. Include the order number and confirm the delivery address.
Damaged or incorrect deliveries
If a parcel arrives damaged, misprinted or incorrect, keep the packaging and contact us promptly with photos. See our Return and Refund Policy for available remedies and statutory rights.