Questions, answered.

Every item is produced after you place the order. The garment is prepared, your chosen artwork is printed on the selected side, and the finished item is checked before shipping. We do not keep shelves of pre-printed stock.

Most orders take 2–7 business days to produce. Some garments and busy periods can take around 10 business days or longer. Shipping time is added after production; these are estimates, not guaranteed arrival dates.

You can request a cancellation through your customer account or contact us while the item is still unfulfilled. Production can begin quickly, so send size, colour, artwork or address corrections immediately. A request or change is confirmed only when we tell you it was successful. After fulfilment, the return and withdrawal rules apply instead. Mandatory consumer rights remain unaffected.

Send us the correct address through the contact form as soon as possible and include your order number. We'll check whether it can still be changed. Address changes cannot be guaranteed once production has started or the parcel has shipped.

Check your spam or promotions folder and make sure the email address used at checkout is correct. If the payment was taken but no confirmation arrived, contact us with your name, checkout email and approximate order time. Do not send full card details.

Allow time for both production and shipping. Check the delivery estimate at checkout or in your order confirmation where available. Shipping time depends on your destination and shipping method; busy periods and customs can cause delays.

Tracking is sent when the selected shipping service provides it and the parcel has been handed to the carrier. It can take a little time before the first carrier scan appears.

Different garments can be produced by different facilities, so one order may arrive in more than one parcel. Each available tracking link will be shown separately. You are not charged again because the order was split.

Orders crossing borders may be subject to local VAT, customs duties or carrier handling charges unless checkout clearly states they are included. These rules are set by the destination country. Check your local import rules before ordering.

First check the tracking details, delivery location, household members and neighbours. Carriers sometimes mark a parcel delivered shortly before it arrives. If it still cannot be found or tracking has stopped updating for an unusual length of time, contact us with your order number so we can investigate.

Each design page lets you switch between the available tees, heavyweight styles, hoodies and crewnecks. The fabric, weight, fit and available colours can differ. Always read the garment details shown for the exact option you select.

Open Size guide on the product page after selecting your garment. Compare the measurements with a similar item you already own. Sizes vary between garments, so check the measurements rather than the size letter alone. See our Size & Fit page for more help.

We aim for accurate mockups, but screens display colour differently and fabric absorbs ink differently from paper or a monitor. Small differences in garment shade, print tone and placement are normal. A major error, damage or clearly incorrect print is not considered a normal variation.

Follow the care instructions shown for the garment. As a general rule, wash inside out with similar colours on a gentle, cool cycle, avoid bleach, and do not iron directly over the print. Lower heat helps both the garment and artwork last longer.

A new print can have a slight smell or faint residue from the printing process. This should disappear after the first wash, following the garment's care instructions. If a stain remains or the print looks faulty, email photos to shop@artistic-apex.com with your order number.

Eligible standard, non-personalised catalogue items can be returned by notifying us within 14 days after the last item in the order is delivered. After notifying us, send the item back within 14 days using the instructions we provide. The customer pays the direct return-shipping cost for a change-of-mind return unless applicable law requires otherwise. Printing a standard catalogue design only after it is ordered does not automatically make it personalised.

Goods made to your individual specifications or clearly personalised may be excluded from a change-of-mind withdrawal right where applicable law allows. This can apply to artwork created specifically for you, but not automatically to every standard Artistic Apex catalogue item. Rights for defects, damage or an incorrect product remain unaffected.

Email shop@artistic-apex.com promptly with your order number, a description of the problem, a clear photo of the full item and close-up photos of the defect. Keep the item and packaging until we respond. After review, the appropriate solution may be a replacement, repair, price reduction or refund according to the circumstances and applicable law.

No. We ask you to contact us within 14 days of delivery where possible because photos and carrier information are easier to verify quickly. That request does not shorten any longer mandatory legal guarantee or defect rights that apply to your order.

Start the request through your customer account or contact us first, then wait for the correct return address and instructions. Do not send an item to the address on the parcel or directly to a print facility. Orders can be fulfilled from different locations, and an unauthorised return can be lost or sent somewhere that cannot process it.

The customer pays the direct return-shipping cost for an eligible change-of-mind return unless applicable law requires otherwise. If an item is confirmed damaged, defective, misprinted or incorrect, Artistic Apex covers reasonable return costs when a return is required. Contact us before arranging postage.

Once a refund is approved and issued, it is sent back to the original payment method. Banks and payment providers can take additional business days to display it. Shipping charges and deductions, if any, are handled according to the Refund Policy and applicable law.

Choose Custom design on the contact page and tell us your idea, preferred garment, colors and deadline. We'll discuss what's possible before work starts. Sending a request does not place an order.

Send us the design and garment you have in mind. We'll check the available print options and whether that garment can be shipped to you.

No. You must have permission to use submitted artwork, names, logos and characters. We will not knowingly print material that infringes copyright, trademarks, privacy rights or other rights, or content that is illegal or abusive.

Check the currency shown at checkout before paying. Your bank or payment provider may apply a conversion rate or an international transaction fee.

You can see the available payment methods at checkout.

If guest checkout is available, you can order without creating an account. A customer account can make it easier to view supported order information and manage saved details, but it does not change your consumer rights.